Why is your accountant suddenly asking for your driver's licence or passport? Australia's new AML/KYC reforms are extending identity verification requirements to accountants, lawyers and other professionals, bringing them into line with practices that have existed in the financial sector for years.
We have ombudsmen for telecommunications, banking and financial services. As social media platforms become increasingly important to our businesses and daily lives, should Australia establish an independent ombudsman to help resolve disputes with Big Tech?
Having worked across telecommunications and fintech for many years, I welcome ACMA's new SMS Sender ID Register. However, I believe the reforms are years overdue and fall well short of what is needed to properly protect Australian consumers from SMS scams.
If you are facing mysterious, repeated rejections online, don't give up. The system is flawed, but with the right vocabulary and a little persistence, you can break through the automated wall and claim your financial access back.